20 questions across seven dimensions. One CRM Maturity Score. Deterministic scoring of data quality, segmentation, lifecycle, channels, process, reporting, and operating model — so you can see where the CRM is delivering and where it's just storage.
Each dimension is scored independently then combined into the Reality Index. You see where you're strong and where you're exposed — not just the headline score.
The full report doesn't soften the findings. It tells you what the arithmetic says, where the model breaks, and exactly what to do in the next 90 days.
Each diagnostic feeds the cross-dimensional intelligence layer in the Cockpit.